Azure Aqua Spa


Frequently Asked Questions

If you have any additional questions, please email our team at

Are gratuities included in pricing?

No, please feel free to show your appreciation by leaving gratuity with front desk or your technician.

How would I know my float is over?

Lights will be raised and circulation pumps will begin to operate.

Can I use my insurance?

You can use your insurance by getting doctor’s prescription to float as a Hydrotherapy.

What skin care and hair products do you use?

We only use high-quality products from the following brands: Aveda, Clarins, Clinique, Poya, Biotone, Schwarzkopf, Kenra Professional, Naturmed, Saje.

What products do you use for unique Scandinavian treatment?

We offer wide range of eucalyptus, oak and birch whisks made by professionals with numerous years of experience. Whisks are imported from northern regions of Scandinavia and Siberia.

What should I wear during my float?

We ask that you use disposable briefs as personal bathing suits may affect water quality.

What type of equipment do you have?

We use  7’x7’ custom made float pools filled with 1,500 pounds of Epsom Salt and 350 gallons of water. Using specially engineered filtration systems, the magnesium sulfate  solution is filtered through 1-micron filters and sterilized by both the solution and in combination with bromine. Bromine is used rather than chlorine as bromine off gases prior to entering the float suite pool, creating a gentler solution in which our clients will  enjoy their float.

Our float pools are specially designed to fit  two people comfortably and implement state of the art filtration and heating systems. Azure Aqua Spa is all about hydrotherapy which includes not only floatation therapy but unique Vichy Showers and associated Vichy therapies.

What if I'm claustrophobic?

Don’t worry, our float suites are an open float concept. The float suites are designed as a room specially constructed to provide privacy and solitude without creating an oppressive claustrophobic feeling. It is easy for you to get in and out of the float pool at any time. 

Is my float private?

Yes. Each float suite is completely private and has its own shower that you can use before and after your relaxing and rejuvenating session. 

Can I float with an ear infection?

We provide  earplugs to prevent water from getting into your ears. As a precaution, people with inner ear disorders and perforated eardrums should not float.

Can I float while pregnant?

Yes, flotation therapy allows your body to escape the added weight during pregnancy and take the extra pressure off your spine. It also promotes better sleep and a lovely sense of well being. At the same time, please consult your physician for his opinion.

Can I have Vichy Treatments while pregnant?

No. Contrary to float therapy, Vichy treatments are not considered safe during pregnancy. Warm to hot water along with water pressure and any type of exfoliation and wrap are not safe for the baby.

How do you maintain cleanliness?

Our premium, state of the art float pools are constructed for ease of sanitation and hygiene. The float suite pool is filtered continually between floats and is processed through 1 micron filters. Overnight all pool filtration systems are operating at full capacity to keep the Epsom solution in pristine condition. Our pools are heated to 93.5-96 F which is an inhospitable environment to pathogens. High water alkalinity provides complementary protection against viruses and bacteria. We check water chemistry between each client. High power UV lights generating ozone are also employed to kill air born pathogens. All public surfaces are sanitized after each use with disinfectants. Being monitored by Region of Waterloo Public Health, our operational standards are of a higher standard than other businesses.

What is the expiration of prepaid services and gift certificates?

All floats and gift certificates have a one year expiry date from the date of purchase unless indicated otherwise.

What if I need assistance while floating?

Not an issue, each room is equipped with an assistance call button at the pool level. Our technician will assist you immediately.

Can I float with a friend?

Yes! Our large float pools allow you to float with a friend, spouse or family member. Floating is always more fun with a friend.

What if I have a large cut or open wounds?

Unfortunately, due to health requirements, please reschedule your float to a later date when your wound is fully healed.

What is the water temperature of the pool?

Our pools are maintained between 93.5 – 96 degrees Fahrenheit (34.5 C – 35.5 C) for your comfort.

What is the age requirement to use the float pools?

Minimum age to float is 11 years old and the child must be attended by a parent or guardian.

A child 14 years and older may float with written parental consent.

What do I need to bring?

Only your hairbrush and container for lenses if applicable to you. We provide you with everything else you may need – disposable slippers, briefs, shampoo, soap, robes, Q tips, and hairdryers.

Do you accept guests with limited mobility?

Yes, only with your personal assistants.

Cancellation Policy

All cancellations or changes with less than the required notice listed below are subject to charges in full.

Cancellations and changes to all scheduled appointment(s) must be confirmed
by the spa either by calling +1 (519) 893-5391 or by email to

Individual Appointments

We require 24 hours notice for cancellations or rescheduling. Please send us an email to cancel.

Groups of 2 or More

We require 48 hours notice for cancellations or rescheduling.


Use the Washroom 

This is very important and cannot be stressed strongly enough. We ask all of our guests to use the washroom prior to the float session if necessary.

Remove contact lenses and jewelry 

A locker with key is provided to keep your personal belongings secure. Azure Aqua Spa or the staff take no responsibility for lost or stolen items.

If you have any other questions, please feel free to ask our staff or give us a call for more information.