FAQ
FAQ
Are gratuities included in pricing?
No, please feel free to show your appreciation by leaving gratuity with the front desk or your technician.
How will I know my float is over?
Lights will be raised and circulation pumps will begin to operate.
What should I wear during my float?
We ask that you use disposable briefs as personal bathing suits may affect water quality.
Is my float private?
Yes. Each float suite is completely private and has its own shower that you can use before and after your relaxing and rejuvenating session.
Can I float with an ear infection?
We provide earplugs to prevent water from getting into your ears. As a precaution, people with inner ear disorders and perforated eardrums should not float.
Can I float while pregnant?
Yes, flotation therapy allows your body to escape the added weight during pregnancy and take the extra pressure off your spine. It also promotes better sleep and a lovely sense of well being. At the same time, please consult your physician for his opinion.
Can I have Vichy Treatments while pregnant?
No. Contrary to float therapy, Vichy treatments are not considered safe during pregnancy. Warm to hot water along with water pressure and any type of exfoliation and wrap are not safe for the baby.
How do you maintain cleanliness?
Our premium, state of the art float pools are constructed for ease of sanitation and hygiene. The float suite pool is filtered continually between floats and is processed through 1 micron filters. Overnight all pool filtration systems are operating at full capacity to keep the Epsom solution in pristine condition. Our pools are heated to 93.5-96 F which is an inhospitable environment to pathogens. High water alkalinity provides complementary protection against viruses and bacteria. We check water chemistry between each client. High power UV lights generating ozone are also employed to kill air born pathogens. All public surfaces are sanitized after each use with disinfectants. Being monitored by Region of Waterloo Public Health, our operational standards are of a higher standard than other businesses.
What if I need assistance while floating?
Not an issue, each room is equipped with an assistance call button at the pool level. Our technician will assist you immediately.
Can I float with a friend?
Yes! Our large float pools allow you to float with a friend, spouse or family member. Floating is always more fun with a friend.
What if I have a large cut or open wounds?
Unfortunately, due to health requirements, please reschedule your float to a later date when your wound is fully healed.
What is the water temperature of the pools?
Our pools are maintained between 93.5 & 96 degrees Fahrenheit (34.5 C & 35.5 C) for your comfort.
What do I need to bring?
Only your hairbrush and container for lenses if applicable to you. We provide you with everything else you may need & disposable slippers, briefs, shampoo, soap, robes, Q tips, and hairdryers.
Do you accept guests with limited mobility?
Yes, only with your personal assistants.
What Our Customers Say
EXCELLENT Based on 276 reviews Posted on Google Linn HerteisTrustindex verifies that the original source of the review is Google. This was my first time at this spa. A gift from my son and his girlfriend. I decided on the 60 min float and the 30 min Vichy scrub. My experience over all was great, but myself not knowing what to expect made me unsure how I would feel. The float was great, it took me a few minutes to relax and I realized that’s what I needed to do. But for my self at the temperature of the water. I only needed the 30 min float. Otherwise I enjoyed my time and the scrub was amazing! Mudicia was a sweet lady, and explained to the best of her knowledge everything I needed to know about my time at the spa. Thank-you for a wonderful new experience!Posted on Google Deepika GoyalTrustindex verifies that the original source of the review is Google. Amazing experience at this float spa! I felt so relaxed and refreshed after my session. The whole place had such a calm and peaceful atmosphere, and everything was super clean and well organized. The room/changing area was amazing too — they provided so many thoughtful things like ear plugs, a neck rest, and even a nice shower setup with body wash and shampoo provided. They really thought about every little detail, which made the whole experience comfortable and stress-free. The staff was friendly and welcoming as well. Such a great experience overall, and I’ll definitely be coming back. Highly recommend!😍Posted on Google Kimberly MurphyTrustindex verifies that the original source of the review is Google. Raman was amazing, great service and great experience.Posted on Google MargaretTrustindex verifies that the original source of the review is Google. What a wonderful experience! Raman was very professional, kind and thoughtful. I left your spa feeling so relaxed after my treatment.I highly recommend Azure Aqua Spa. I will be back.Posted on Google Aileen StewartTrustindex verifies that the original source of the review is Google. Raman took care of me today, from head to toe, and I left feeling blissed out!Posted on Google Erica GrayTrustindex verifies that the original source of the review is Google. This was our first time at Azure Aqua Spa, we did a float, a massage and a vichy shower and we loved it!! The vichy scrub and shower was amazing, easily oir favourite part! Raman and Manpreet took excellent care of us, they were lovely. It was my hubby's first spa experience and he really enjoyed it. We will be back! 😊Posted on Google Aly G.Trustindex verifies that the original source of the review is Google. Went for a float and hair and scalp massage with a friend! Manpreet and Raman were amazing - the environment is so relaxing and the massage was to die for. I would recommend bringing bathing suits if you're going with friends for a float - services are more couples oriented. Still a wonderful time - would definitely go back for another massage or go with my husband next time!Posted on Google Cynali GunaratneTrustindex verifies that the original source of the review is Google. Had a relaxation massage with Raman. She was great.Posted on Google Jignesh PatelTrustindex verifies that the original source of the review is Google. Great service.. She really helped me cure all my stiffness & muscle pain.. Best spa in Kwc by far